Matthew Twitchell

Hi I'm Matthew Twitchell. I'm a Technical Consultant at Casenet in Bedford, MA. Casenet is a leading provider of healthcare case management, disease management and utilization management software that automates the entire clinical, administrative, and technical components of your medical management programs.

Matthew Twitchell's Bio:

Matthew Twitchell's Experience:

• Technical Consultant at Casenet, LLC

  April 2012 - Present

  Matthew Twitchell is a Production Administrator / Technical Consultant working with clients to successfully implement best in class TruCare health management system with internal and 3rd party applications such as McKesson CERMe InterQual, CareWeb QI, Avaya RightFax, Medispan Drug Information Bridge(TM) v4.0, FICO Blaze Advisor, jBPM, JasperServer, iReports, x12 278 as well as others to deliver a comprehensive medical management application. TruCare is an enterprise level platform that provides case, disease and utilization management foundation that enables health management organizations to expand and scale their operations to meet and exceed customer expectations while targeting segmented populations as well as member-specific requirements.

• Project Specialist at Partners HealthCare

  June 2011 - May 2012

  Matthew Twitchell was a Project Specialist I am responsible for all planning and implementation efforts including coordination of technology deployment to end users, the development and maintaining of project plans/timelines, coordinating project operational and capital purchases and staying within budget; planning software installation, training and support; leading teams and working with customers to adjust workflow processes to leverage newly deployed technology; maintaining open channels of communication with senior management/sponsors, vendors and assuring integration with other IS initiatives. Finally I act as a technical resource to other Ancillary team members and Hospital Information Systems teams.

• Informatics Technical Consultant at Abbott Diagnostics

  2009 - 2011

  Matthew Twitchell was an Informatics Technical Consultant I am Abbott Laboratories first-line contact with customers in delivering Data Innovations Instrument Manager middleware solution and the Automatic Processing Solution (APS). IM provides a bridge between laboratories' information systems and their analytical instrumentation and fills key gaps in data management functionality by using expert decision logic to facilitate the management of samples and the delivery of results. My position also involves consulting and implementation/integration responsibilities with respect to Architect analyzers and the Automatic Processing Solution (APS). I also collaborate with sales representatives to close new business, interact with customers' laboratory and IT personnel to craft effective solutions, perform installation and integration work to facilitate highly automated laboratory operations, and provide customized consulting services to ensure ongoing customer satisfaction.

• Clinical IT Analyst at Instrumentation Laboratory

  2006 - 2009

  Matthew Twitchell provided an escalated level of telephone troubleshooting for GEMweb Plus and IMPACT middle-ware data management products for IL's Technical Support Group (TSG) and Technical Sales Representatives (TSR) as well as customer end-users, customer IT groups and L/HIS vendors. Assists Sales force as needed in establishing correct network and IT requirements and configurations for potential and existing customers.

• Technical Support Engineer at Nova Biomedical

  2004 - 2006

  Matthew Twitchell was responsible for domestic and international technical support of approximately 15 models of clinical and biomedical analyzers that perform a large variety of chemistry and blood gas analyses. Also responsible for the installation and support of the Patient Data Manager (PDM) software suite. This application centralizes blood gas record keeping (patients, real time QC, maintenance, troubleshooting, and calibration records). The base system supports 2 devices with an upgrade option of supporting up to 9 individual Nova analyzers. The PDM can be interfaced with a HIS or a LIS computer. It has restricted access for some or all functions and even allows central remote laboratory control of point of care blood gas testing sites in Remote Review mode.

• Senior Medical Technologist at Laboratory Corporation of America

  1993 - 2004

  Matthew Twitchell performed highly complex biochemical and analytical laboratory tests in the following sections of the clinical laboratory environment: chemistry, blood banking, microbiology, hematology, and coagulation. Executed sensitive laboratory procedures, validated test results and provided clinicians with data necessary to determine the presence, extent, cause and treatment of disease. Developed, implemented and executed lab Quality Assurance (QA) Standard Operating Procedures (SOPs) for validation testing that ensured the accuracy and reliability of test results. Utilized various clinical laboratory software suites including: MediTech(R), Cerner(R), Sunquest(R) and HemoCare(R). Reviewed Quality Control (QC) documentation for compliance with current Good Laboratory Practices (cGLPs).

Matthew Twitchell's Education:

• Amberton University

  2007 – 2009
  n/a

• Tulane University - A.B. Freeman School of Business

  2005 – 2006
  MBA Certificate
  Concentration: Business Management

• University of New Hampshire

  B.S. Medical Laboratory Sciences
  Concentration: Medical Technology/Laboratory Sciences

• Berlin High School

  College Prepatory

Matthew Twitchell's Interests & Activities: